Hosting: 30-day money-back guarantee. If you are not happy with any hosting plan, including the One & Done plan, open a support ticket within 30 days of your first payment and we will refund it in full. After 30 days, payments are not refundable, but you can cancel at any time so you are not charged again. Renewal payments are not covered.
Domain names are not refundable once registered, because the registration fee is paid to the registry right away.
Add-ons such as SiteLock, SSL certificates and 360 Monitoring can be refunded within 5 days of purchase. Free plans, such as SiteLock Lite and 360 Monitoring Lite, have nothing to refund.
Refunds go back to your original payment method. If you registered a domain with your order, its cost is deducted from the refund and the domain stays yours.
Accounts closed for breaking our Terms of Service, such as for spam or abuse, are not eligible for a refund.
